Your support team didn't get hired to be a FAQ page.
A helpdesk where AI surfaces context and drafts replies, so your team responds faster and every customer gets a thoughtful answer.
Freek Van der Herten
Code & Vision
Writes code, answers support tickets, and still reads every piece of customer feedback.
Sebastian De Deyne
Project Lead
Leads There There day to day. Cares about the small things, like how a ticket list scrolls.
Alex Vanderbist
Architecture & AI
Helps out with architecture decisions and the AI side of things.
Jimi Robaer
Design
Makes sure There There looks and feels like something you'd want open all day.
Zuzana
Support
Handles support for all Spatie products. There There was built around how she works.
Built by a team that does support every single day
What's inside
An interface you'll want to keep open
Fast, focused, and calm. Not a cluttered dashboard with 47 tabs. The entire UI is real-time, so new tickets, replies, and updates appear instantly. Just keep it open and work.
AI with full context, not just the last message
Every ticket is vectorized. AI draws on the full history of your conversations, finds patterns across tickets, and surfaces similar past issues.
Point AI at your docs. It reads everything.
Give There There a URL and it crawls your documentation site, breaks it into chunks, and makes it searchable by meaning.
Connect your own tools via MCP
See errors from Flare, uptime from Oh Dear. MCP lets you bring context from any external system directly into the AI's reach.
Search by meaning, not just keywords
Vector embeddings across tickets, docs, and your brain find relevant results even when the words don't match.
Automate the repetitive parts
Auto-assign billing tickets, tag bug reports, send acknowledgments. Workflows handle the process so your team handles the conversations.
AI that doesn't just talk, it acts
Assign tickets, add tags, close conversations, leave internal notes. Tell it what to do in plain language and it does it.
Customer data, right next to the conversation
Account status, subscription details, order history. Your agents see it all without switching tabs.
Workflows that run while you sleep
Route billing questions, auto-reply to common requests, fire webhooks, even run AI prompts. Define it once and let it handle the rest.
"I've been testing this one a bit over the past few weeks and it's another incredible Spatie product. Living up to their very high standards."
Dries Vints
Laravel team member
"I used to spend half my morning just sorting through tickets. Now I have all the context I need right next to the conversation, and AI helps me draft a thoughtful reply in seconds."
Zuzana
Support at Spatie
Built from years of
doing support ourselves.
The team behind the tool.
We're Spatie, a small team from Antwerp. We build Flare, Mailcoach, and Ray. We have many customers, which means many support conversations every year.
We respect our customers too much to let a bot handle their questions. There There uses AI to give your team better context and faster drafts, so humans can give the thoughtful answers people actually want.
If you email us, a real person replies.
Freek Van der Herten
Code & vision. Still reads every piece of customer feedback.
Sebastian De Deyne
Project lead. Cares about how a ticket list scrolls.
Alex Vanderbist
Architecture & AI. Previously built most of Flare's backend.
Jimi Robaer
Design. Makes sure you'd actually want this open all day.
Zuzana
Support. There There was built around how she works.
Learn more about us
Hosted and built in the EU.
Your support data stays in Europe. No exceptions, no fine print.
EU infrastructure
Servers and storage on UpCloud, a Finnish cloud provider. Your data never leaves the EU.
GDPR compliant
Fully GDPR compliant with Data Processing Agreements across all service providers.
Built in Belgium
Made by Spatie, a Belgian team. EU infrastructure wherever possible, transparent about the rest.
Frequently asked questions
Most helpdesks bolt AI on as an afterthought. There There was built with AI at the core from day one. Every ticket is vectorized, so AI has the full context of your conversations, your documentation, and your brain. It doesn't just suggest canned responses. It understands what the customer is asking and drafts replies based on how your team actually works.
No training required. Point it at your documentation URL and it crawls and indexes everything automatically. It also learns from your ticket history and how your team responds. The more you use it, the better it gets.
Yes. There There supports MCP (Model Context Protocol), which lets AI pull context from external tools like your error tracker, uptime monitor, or any system with an API. Your agents see everything they need without switching tabs.
All data is stored on EU infrastructure via UpCloud, a Finnish cloud provider. We're fully GDPR compliant with Data Processing Agreements in place across all service providers. Your data never leaves the EU.
We're working on import tools for popular helpdesks. During the beta, we'll help you migrate manually if needed. Reach out and we'll figure it out together.
Full access to the product, including AI features, workflows, and integrations. We're actively building based on feedback from beta users, so you'll have a direct line to the team building it.
Ready to try it?
AI that surfaces context and drafts replies, so your team responds faster and every customer gets a thoughtful answer. Free to start, no credit card required.