AI-assisted, human-led help desk solution
Turn your knowledge into answers.
There There helps you close tickets faster by putting your knowledge and resolved tickets to work on every email and chat message.
No credit card required
The help desk that helps you help
Fast, focused and calm. It's a full-featured help desk with AI integrated in useful ways without getting in your way.
See what's being asked before you open the ticket
There There pulls the main question out of each ticket, so you can scan for what matters without reading every thread top to bottom, for both emails & chats.
Use tickets and knowledge to answer questions.
Ask There There about a customer, a past ticket, or your own imported docs, and the Brain drafts a reply or answers a question from what it finds.
Set the busywork once. Then see it run just by itself.
Route tickets by channel, tag or keyword, auto-reply common questions, and pull account details from your own apps using the API, so nobody has to go dig for it.
Included with every paid plan
A customizable bubble for your site, answering with your knowledge.
Turn your knowledge and answered tickets into a public help center.
Weekly and monthly digests of what came in and what got resolved.
Pull account details from your own systems into every ticket.
Create tickets from your app and sync info, or connect your own AI agent.
An inbox for every product, service, or team you run.
Add channels with their own brain to train on your knowledge.
Email or chat, There There does it both.
"I used to spend my morning combing through tickets. Now I have all the context I need right next to the conversation, and There There helps me draft a thoughtful reply in seconds."
Zuzana
Support at SpatieBuilt by people who deal with support... a lot.
We’re here to help
Frequently asked questions
We found that many help desk solutions have added AI in ways that are too intrusive. All AI features in There There are optional and are designed to help you. Tickets are added to the general knowledge that There There has access to, together with any conversations you have or documentation you add. These are then used to help you draft replies and answer any questions you have about your team or product. They also power the AI chat widget.
All data is hosted and stored on EU infrastructure via UpCloud, a Finnish cloud provider. We're fully GDPR compliant and sign Data Processing Agreements with our sub-processors. A few services we rely on (such as AI features and transactional email) are US-based; where data is processed outside the EU we put Standard Contractual Clauses and additional safeguards in place.
We're working on import tools for popular helpdesks. For now, we'll help you migrate manually if needed. Reach out and we'll figure it out together.
Any paid plan gets access to a powerful and easy to use help desk platform, with tickets, automation workflows, tagging, search, public knowledge bases you setup, and powerful AI features. We're actively building based on feedback from our users, so you'll have a direct line to the team building it.
Yes. There There supports MCP (Model Context Protocol), which lets AI pull context from external tools like your error tracker, uptime monitor, or any system with an API. Your agents see everything they need without switching tabs.
AI-assisted, human-led help desk solution
Let’s turn your knowledge into answers.
See if There There works right for your business or team with a free, fully functional 14-day trial.
No credit card required
