Introduction

What is There There?

There There is an AI-powered helpdesk application built by Spatie. It gives your support team a fast, collaborative workspace where every customer conversation lives in one place, no matter how it arrives.

Whether your customers reach out via email or through an embedded support widget on your website, There There brings all those conversations into a unified inbox your team can manage together.

Who is it for?

There There is designed for teams of all sizes that care about delivering great customer support. From small startups handling their first support requests to established companies managing thousands of tickets per month, the tool scales with your needs.

Key Capabilities

Multi-channel support

Receive and respond to customer messages through email channels and an embeddable support widget. Each channel can be customized with its own branding and settings.

AI-powered features

Let AI handle the repetitive work. There There can automatically generate ticket titles, summarize long conversations, and power a chat assistant trained on your own documentation.

Workflows and automation

Create workflows that automatically tag, assign, or route tickets based on conditions you define. Spend less time on manual triage and more time helping customers.

Team collaboration

Invite your team, assign roles (owner, admin, agent), organize members into teams, and control channel access. Internal notes and @mentions keep everyone on the same page.

API and integrations

Connect There There to your existing tools through the REST API, Slack notifications, and webhook integrations.

Next steps

Ready to get started? Head over to Creating a Workspace to set up your first helpdesk.