Team Management

Overview

Teams in There There let you organize workspace members into groups. You can use teams to route tickets, assign work to specific groups, and manage access to different areas of your helpdesk.

Adding Team Members

To invite someone to your workspace, navigate to Settings > Members and click Invite Member. Enter their email address and select a role. The invitee will receive an email with a link to accept the invitation. Pending invitations can be resent or cancelled before they are accepted.

Once a user has joined the workspace, they can be added to one or more teams. Go to Settings > Teams, select a team, and add members from the workspace roster.

Removing Team Members

Owners and admins can remove members from the workspace through Settings > Members. Removing a member revokes their access to the workspace entirely. Note that the workspace owner cannot be removed.

Members can also be removed from individual teams without losing workspace access. This simply changes their team assignments.

Any member can choose to leave the workspace on their own, except for the owner.

Managing Your Team Settings

Each team has a name that you can update at any time. Teams exist within a single workspace and can be referenced in workflow actions (for example, to assign tickets to the least busy member of a specific team).

Team Overview

The team management page shows all teams in your workspace along with their current members. You can create new teams, rename existing ones, add or remove members, and delete teams that are no longer needed. Deleting a team does not remove its members from the workspace.