Filters and Views

Filtering Tickets

The filter bar sits above the ticket list and lets you narrow down which tickets are displayed. You can combine multiple filters to find exactly what you need.

Available Filters

• Status: Show only Open, Closed, or Spam tickets. You can select multiple statuses at once.
• Channel: Filter by the channel a ticket was received through (e.g., a specific email address or widget).
• Tags: Show only tickets that have specific tags applied.
• Assignee: Filter to see tickets assigned to a specific team member, tickets assigned to you, or unassigned tickets.
• Search: Enter keywords to search across ticket subjects and message content.

All filters work together. For example, you can view all open tickets in a specific channel that are tagged "billing" and assigned to you.

Built-in Views

There There provides several built-in views for common workflows:

• My Open Tickets: Open tickets assigned to you.
• My Closed Tickets: Closed tickets assigned to you.
• All: Every ticket across all statuses (excluding spam).
• Open / Closed / Spam: All tickets filtered by a single status.
• Assigned / Unassigned: Tickets grouped by whether they have an assignee.

These views are available by default and cannot be modified or deleted.

Saved Views

When you configure a set of filters that you use frequently, save it as a custom view. Give it a descriptive name (e.g., "Urgent billing issues") and it will appear in your sidebar for quick access.

Saved views remember all filter settings: statuses, channels, tags, assignee, and search terms. You can update or delete saved views at any time. Each saved view is tied to your user account, keeping your sidebar personalized.