Home Pricing Docs Blog About Log in
Browse docs
Getting Started
Channels
Tickets
AI
Workflows
Teams
Reports
Notifications
Integrations

Filters and Views

Filtering tickets

The filter bar sits above the ticket list and lets you narrow down which tickets are displayed. You can combine multiple filters to find exactly what you need.

Available filters

  • Status: Show only Open, Waiting, Closed, or Spam tickets. You can select multiple statuses at once.
  • Channel: Filter by the channel a ticket was received through.
  • Tags: Show only tickets that have specific tags applied.
  • Assignee: Filter to see tickets assigned to a specific team member, tickets assigned to you, or unassigned tickets.
  • Search: Enter keywords to search across ticket subjects and message content.

All filters work together. For example, you can view all open tickets in a specific channel that are tagged "billing" and assigned to you.

Built-in views

There There provides several built-in views for common workflows:

  • My Open Tickets: Open tickets assigned to you.
  • My Waiting Tickets: Waiting tickets assigned to you.
  • My Closed Tickets: Closed tickets assigned to you.
  • Open / Waiting / Closed / Spam: All tickets filtered by a single status.
  • Assigned: Open tickets that have an assignee.
  • Watching: Open and waiting tickets you are watching.
  • AI assisted: Open and waiting tickets currently being handled by the AI.
  • All: Every ticket, across all statuses (including spam).

These views are available by default and cannot be modified or deleted.

Tickets currently being handled by the AI are kept out of the Open, Waiting, Assigned, and Watching views and grouped under AI assisted, so the human-facing views show what needs your attention. The All view shows everything, including spam and AI-handled tickets.

Saved views

When you configure a set of filters that you use frequently, save it as a custom view. Give it a descriptive name (e.g., "Urgent billing issues") and it appears in your sidebar for quick access.

Saved views remember all filter settings: statuses, channels, tags, assignee, and search terms. You can update or delete saved views at any time. A saved view can be private to your account or shared with the whole workspace. Workspace views appear in every member's sidebar.