Integrations

Agent skill

The There There agent skill gives AI coding agents the knowledge to use the There There CLI to interact with the There There API. When installed, agents like Claude Code, Cursor, and Codex can manage your helpdesk tickets, reply to customers, assign team members, and organize your support workflow.

What are agent skills?

Agent skills are portable instruction files that teach AI coding agents how to use specific tools and APIs. Skills are simple files that live in your project and work with any agent that supports them.

Installation

First, make sure the There There CLI is installed and you are logged in:

composer global require spatie/there-there-cli
there-there login

Then add the There There skill to your project:

npx skills add spatie/there-there-cli

This adds a skill file to your project that any compatible AI coding agent will automatically pick up.

What can it do?

Once installed, your AI coding agent can:

  • Triage tickets — List open tickets, review messages, and reply or close them.
  • Reply to customers — Send replies, forwards, and internal notes from the command line.
  • Assign and organize — Assign tickets to team members, add tags, and manage channels.
  • Search contacts — Look up contacts by name or email and view their ticket history.
  • Daily support routine — Walk through unassigned and open tickets systematically.

For example, you can ask your agent things like:

  • "Show me all open tickets assigned to me"
  • "Reply to the latest ticket from john@example.com"
  • "Close all resolved tickets from this week"
  • "List unassigned tickets and assign them to the right team members"