About There There

AI helps, people stay in charge.

There There is a human-first, AI-assisted help desk for support teams. It handles questions through email and chat, and lets you answer them from a single inbox. AI can be used to help you draft replies, gather knowledge, and optionally respond to user questions through chat.

AI that helps you help, and it never takes your place.

Try free for 14 days See pricing

No credit card required.

What There There does

Knowledge that drafts and answers

There There builds a knowledge layer from your docs, the articles you write, and your ticket history. Use it to search, to summarise a long thread, or to draft the next reply.

One inbox for email and chat.

Support email and the chat widget on your site end up in the same place. Internal notes, mentions, tags, and views let the team work a ticket together without forwarding things around.

Automations that bring the right context.

Triggers, conditions, and actions put the right information and next steps on the ticket, so nobody has to go looking for them.

One workspace for every product.

Run several products and channels from one place, so you don’t need a separate help desk for each one.

For teams that want to go further, there’s API access, webhooks, Discord and Slack notifications with live ticket context, a CLI, and tooling for AI agents.

What we promise

AI is always an option.

Don’t want AI answering customers? Loop in a human instead.

Your knowledge, no guesses.

Drafts and chat answers start from your team’s own answers.

Every feature earns its place.

If a feature doesn’t make your team’s day easier, we don’t ship it.

Built in the EU.

Your data is hosted on EU servers at UpCloud. AI features use OpenAI and TypeSafe AI.

Read our Data Processing Agreement.

Why There There exists

At Spatie we make Flare, Mailcoach, and Ray, and we answer our own support. Like a lot of teams, we looked at AI to get through tickets faster. Every help desk we tried added AI in ways that got between us and our customers.

So we built one that works the other way around. That’s AI because it’s useful, not AI for the sake of AI.