What's new in There There?

New

• Help Scout imports now require each inbox to be mapped to an email channel before starting, so imported conversations go to the right place.
• You can now delete tickets through the API if you have permission, making it easier to manage tickets from your own tools.

Improvements

• Editing links in ticket replies is now easier with an inline editor for adding, updating, opening, and removing links without leaving the composer.
• CC recipients are now shown one per line in the ticket sidebar, with a copy button for each address and better wrapping for long email addresses.
• Deleted tickets are now recorded in the activity log, so your team has a clearer record of what happened.
• Mention styling is now more consistent and easier to read across the app.

Fixes

• Fixed a workspace switching issue that could briefly show settings from the previous workspace.
• Fixed the pricing page so it shows the right currency more reliably based on a visitor's location.
• Fixed new tickets so "Send & mark waiting" and "Send & close" now apply the selected status correctly.
• Fixed reply editor controls in dark mode so active formatting buttons are easier to see.
• Fixed attachment downloads so files keep their proper visible filename instead of a storage name.

New

• You can now create outbound email tickets through the API, so your own tools can start conversations without using the app.
• The ticket API can now apply tags by name when creating tickets, so integrations can add the right labels in one step.

Improvements

• Automatic email handling is now better at catching out-of-office replies and delivery bounces, helping keep unwanted auto-replies out of your inbox.
• Deleting very large channels is now more reliable, so old email addresses are properly freed up for reuse even when a channel has a lot of history.
• Tooltips now wait briefly before appearing and behave more smoothly as you move around the app.
• The app now uses an updated visual foundation with refreshed typography, colors, and shared interface styling for a more consistent feel.
• The Help Scout importer is now marked as beta so its current status is clearer.

Fixes

• Fixed MCP client registration for local tools that use a localhost callback, so those connections can complete setup successfully.

New

• You can now add custom fields to contacts, including showing important contact details in the ticket sidebar.
• You can now merge duplicate contacts so future messages from either address stay linked to the same person.
• Ticket attachments are now available through the API, so your own tools can download them with the same API token.

Improvements

• Reply templates now place your cursor on the first blank line when no cursor placeholder is set, so you can start typing in the right place.
• Logged-in teammates who open login, registration, or password reset pages are now sent back to the app instead of the marketing site.
• The API now uses clearer operation names, making documented CLI commands match what actually works.
• If an MCP connection check fails temporarily, previously available tools are now kept instead of disappearing.
• Imported HubSpot notes now show the teammate who originally wrote them, making conversation history more accurate.

Fixes

• Fixed an issue where starter inbox tickets could fail to send notification emails.
• Fixed a bug where retrying a failed outbound message could send the same email more than once.
• Fixed a problem where the support bubble could leave a customer’s page stuck and unscrollable after being hidden.
• Fixed public help center articles so the last updated date shows correctly again.
• Fixed API token settings so creating, saving, and deleting tokens no longer leave buttons stuck in a loading state.
• Fixed ticket list filters in the API so invalid filter values are rejected instead of returning the wrong tickets.
• Fixed ticket merges so undoing a merge restores the original ticket assignment.
• Fixed contact merge undo so you can only undo the most recent merge first, preventing contacts from ending up in the wrong state.
• Fixed email channel setup on shared domains so one workspace cannot claim or verify another workspace’s sending domain.
• Fixed an issue that could break saving our own support inbox settings on There There-managed domains.
• Fixed a signup issue where uploading a workspace logo could fail even though the workspace was created successfully.
• Fixed AI draft polishing so pasted screenshots no longer cause the request to fail.

New

• You can now group contacts into companies, with company pages that show related contacts and tickets in one place.
• Workspace admins can now add custom fields to tickets, including text, single-select, and multi-select fields, and use workflows to fill them automatically.
• The quick replies picker is now searchable by both name and message content, with previews to help you find the right reply faster.
• You can now import from Help Scout, with a setup flow that checks your connection and accessible mailboxes before you start.
• Companies are now available through the API, so you can create, update, and sync them from your own tools.

Improvements

• 💅 We have redesigned our entire marketing site
• The import tickets screen has been redesigned to make it easier to choose a source and review past imports in one shared history.
• Ticket reply notification emails now do a better job of showing the customer’s actual message, so important details are less likely to be lost in a summary.
• The support bubble now uses clearer wording when it hands a conversation from AI to a human teammate.
• Browser tabs now show when you have unread tickets, so it’s easier to notice new work without constantly checking the app.
• The contact picker on tickets has been moved into the contact card, making it easier to find without taking up extra space.

Fixes

• Fixed an issue where support bubble sessions could get stuck after expiring, so visitors can recover and keep chatting instead of being locked out.
• Fixed a composer crash that could happen while editing a reply, especially in translated pages or after certain delete actions.
• Fixed an issue where selecting an assignee who could not access a ticket could cause an error, and those teammates are now hidden from the assignee list.
• Fixed attachment size limits so uploads are less likely to fail unexpectedly and incoming email attachments are handled more reliably.
• Fixed an issue where setting up an email channel with a public mailbox address like Gmail could appear to work even though it could never verify.
• Fixed support bubble message duplication and cases where emailed replies showed the entire quoted notification inside the chat.
• Fixed ticket previews and message snippets so decoded text and paragraph spacing are shown more cleanly.

New

• Tickets now show a conversation-wide attachment summary, with a full file list you can open and jump from back to the message where each file was shared.
• Forwarding a ticket now includes the full customer-visible conversation by default, so it’s easier to pass along the full context without copying messages by hand.

Improvements

• When you pick an assignee, your own name now appears first in the list to make self-assignment quicker.
• Email channels can now keep receiving mail through an alias while sending replies from the channel’s primary address.

Fixes

• Fixed an issue where forwarded messages from support bubble tickets could appear in the chat but not actually be sent by email.
• Fixed an issue where support bubble conversations could stop updating if the live connection dropped, by automatically checking for new messages in the background.
• Fixed an issue where replies with inline images could fail to send because of invalid image attachment IDs.

New

• You can now move a ticket to a different channel from the ticket sidebar, with a confirmation step to help avoid accidental moves.
• Workspace admins can now import tickets from HubSpot if we enable the importer for this workspace, including conversations, contacts, attachments, and progress tracking for larger imports.

Fixes

• Fixed an issue where email notifications could be sent back into the same ticket channel and create a looping stream of duplicate tickets.
• Fixed an issue where support bubble tickets could fail to come through if the visitor’s page URL was unusually long.
• Fixed an issue where signing up with GitHub could fail if the account did not have a display name.

New

• You can now publish a public help center from your brain articles, with search, article navigation, and branding options like your logo, colors, tagline, and header links.
• Support bubbles now have customizable visitor-facing text, so you can tailor labels, messages, errors, and feedback copy to match your tone.

Improvements

• Public help centers are now better prepared for search engines and sharing, with cleaner previews, sitemap and robots support, slug redirects for renamed articles, and branded not-found pages.

Fixes

• Fixed an issue where support bubble conversations marked as AI-resolved could reopen but then stay stuck open instead of closing again or being handed off properly.

New

• You can now import tickets from Freshdesk, including attachments, to make moving to There There easier.
• Brain articles now support rich text formatting, so you can create more readable internal docs with headings, lists, and other styling.
• Workspace owners can now delete a workspace immediately from the scheduled deletion page instead of waiting for the grace period to end.

Improvements

• Replies now default to reply all and show the recipients up front, so it is easier to keep everyone from the original conversation included.
• Ticket lists now show the channel name when you have access to more than one channel, making mixed inbox views easier to scan.
• Brain docs indexing is more reliable for sites that offer Markdown, and the page counts now use clearer labels.
• AI chat replies now appear in a cleaner layout and include a copy button for quick reuse.
• Settings list cards are now more clearly clickable, making it easier to tell which items open a full settings page.
• Tabs across setup and reports pages now stay in the URL, so reload, back, and forward behave as you would expect.
• Delete sections across settings now use a more consistent design, making destructive actions easier to recognize.

Fixes

• Fixed horizontal scrolling in ticket messages so long content wraps more gracefully in the conversation view.
• Fixed garbled characters in some incoming emails caused by incorrect charset information.
• Fixed unwanted whitespace appearing while scrolling down certain pages.

New

• Docs pages now have a Copy page button that copies the full page as clean Markdown, making it easier to paste into your notes or an AI tool.

Improvements

• You can now only watch tickets that are open or waiting, so the watch option is clearer and no longer appears to do nothing on closed or spam tickets.
• Existing watchers are now kept when a ticket is closed and show up again if the ticket is reopened, so you do not need to rewatch it later.

Fixes

• Fixed the assignee and team hover states in the ticket sidebar so only the actual button highlights when you move your cursor over it.

New

• Tickets now show a personal unread indicator, so you can quickly see which conversations have new activity for you in views like My Open, My Waiting, Watching, and Assigned.
• You can now copy a direct link to a ticket or a specific message, making it easier to share the exact conversation with a teammate.
• Quick replies are now available when composing a brand new email, not just when replying to an existing ticket.

Improvements

• Switching views or filters now keeps the currently open ticket selected and in the URL, so links stay shareable and you do not lose your place.
• The new email composer now adds your channel signature automatically and updates it when you switch channels, without overwriting what you have already typed.
• The ticket list now shows the unread indicator and related menu options only in personal views, where read and unread status is tracked for you.
• Ticket view navigation now feels smoother, with the active sidebar highlight staying in sync while pages load.
• The ticket list has been polished with better alignment for unread dots and the subject edit icon.
• If you reconnect a sending domain that already exists in Postmark, There There now picks the correct domain so your email authentication records stay accurate.
• The tickets admin screen now uses a single search box to find tickets by ID, subject, or workspace.

Fixes

• Fixed an issue where deleting an email alias could fail even though the dialog closed as if it had worked.

New

• You can now save a new email as a draft and come back to it later, with attachments included.
• Reply and forward drafts now save to your account instead of just your browser, so they stay with you across reloads and devices.
• Filter tickets by date ranges like today, last 7 days, or a custom range.
• You can build views that show tickets based on who sent the most recent reply.
• Workflows can now react to tags being added or removed, and check whether a ticket has specific tags.
• Workflows can now add a teammate as a watcher automatically.
• API imports now support streamed file uploads and inline images, so moving tickets in with attachments is easier and more reliable.
• There’s a new API endpoint for importing historical tickets with their original messages, timestamps, and statuses.

Improvements

• The ticket list now keeps your place when tickets update or close, so you can work through long lists without being bumped back to the top.
• The AI assistant now understands the current date and time, which makes answers involving deadlines and relative dates more reliable.
• The AI assistant can now use custom sidebar details, like account or subscription info, when answering questions.
• Pasting into the AI chat composer now always strips formatting, so your message stays clean and consistent.
• If you enter a server URL without https://, it will now be filled in for you automatically.
• Assignment emails now use clearer wording when a ticket was assigned automatically rather than by a specific person.
• The workspace members page now loads faster and is easier to search, with server-side pagination.
• Support agents using the There There sidebar integration can now see more helpful account context, including the workspace name and how long a customer has been subscribed.
• Support-bubble conversations that are handed off from AI to a human can now notify your team through workspace notification destinations.
• Notification destinations now have a tidier actions menu, support test notifications, and ask for confirmation before enabling or disabling a destination.
• Brain sub-pages now return you to the correct tab when you go back or cancel.
• The onboarding checklist now uses clearer wording for connecting your email.

Fixes

• Fixed an issue where sent replies could still show up as drafts.
• Fixed an issue where revisiting a ticket could reopen the composer with a reply you had already sent.
• Fixed AI chat failures caused by unsupported characters in MCP connection names.
• Fixed the delete-workspace dialog so validation errors stay visible instead of closing the window right away.
• Failed MCP connection attempts no longer leave behind broken partial connections.

New

• Make the support bubble your own: hide the launcher, center it as a modal, and add custom welcome HTML and compose prompts.
• Added a Data Processing Agreement, adapted from Mailcoach.

Improvements

• The welcome logo is larger and automatically normalized, so brand marks always read clearly.
• You can paste images straight into the AI chat composer.

Fixes

• Stopped the support bubble flashing white after the first AI reply.
• Fixed corrupted AI greetings for contacts with accented names.

New

• "Waiting until" lets you snooze a ticket so it reopens automatically at the time you pick.
• Merge duplicate tickets into a single thread, with a one-click undo if you change your mind.
• A new "on no reply" workflow trigger sends service level reminders, with an optional business-hours clock.
• Give each channel its own email signature and "From" sender name.
• See email read receipts, powered by Postmark open tracking.

Improvements

• Redesigned the workflows list, grouped by trigger with drag-to-reorder and explanatory tooltips.
• API tokens now carry a purpose and a read-only or read-and-write permission. "Connected AIs" is now "Connected apps".
• The AI can set a color when it creates a tag, and now references tickets by their number.
• Ticket assignees are notified of private notes without needing an @mention.

Fixes

• Fixed the support bubble allowlist that could block the widget on every page.
• Fixed a crash when a delete-ticket workflow ran during inbound email processing.

New

• Registration is now open to everyone, no invite required.
• Outbound webhook notifications let you forward ticket events to your own systems.
• Added a sitemap and schema.org structured data so the marketing site is easier to find.

Improvements

• Hardened the site with a content security policy and HSTS.
• Added canonical tags and a clearer page title across the marketing pages.
• Interactive controls now show a pointer cursor.

Fixes

• Restored the missing rel="noopener noreferrer" on the footer link.

Improvements

• Tidied up the ticket row styling in the inbox.

Fixes

• Stopped the composer from sending a message twice on a quick double click.
• Fixed a retry button that could stay stuck on a failed message.
• Restored presence, so you can see who else is viewing a ticket.

New

• New signups now receive a short early-access survey, so we can shape There There around what teams actually need.

Improvements

• Added Flare logging so we spot and fix issues faster.

Fixes

• Fixed a janky animation in the FAQ section.

New

• Reworked how the AI reads context and drafts replies, so answers are more relevant out of the box.

Improvements

• Upgraded the platform to Laravel 13 for a faster, more secure base.