Designing the waiting until feature
Here’s the small design journey that got us there, from hardcoded presets to a free-form field that understands “tomorrow at 9am.”
Notes from the team building a better helpdesk
Product updates, engineering deep dives, and what we're learning about support.
A sidebar that gets out of the way
The ticket view sidebar is one of the most important parts of our app. We've sweated the details to make it look really nice.
A "Thank You" shouldn't reopen a ticket
A closed ticket gets a "thanks" and most helpdesks drag it back open. Here is the layered, fail-safe way There There decides to leave it closed.
The stack behind There There
A tour of the technology we used to build There There, and why we reached for the boring choices on purpose.
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