The There There Blog

Notes from the team building a better helpdesk.

Product updates, engineering deep dives, and what we're learning about support.

A "Thank You" shouldn't reopen a ticket

A closed ticket gets a "thanks" and most helpdesks drag it back open. Here is the layered, fail-safe way There There decides to leave it closed.

Freek · May 30, 2026 · 4 min read

A tour of the technology we used to build There There, and why we reached for the boring choices on purpose.

Freek · May 29, 2026 · 6 min read