Stop counting tickets. Start helping people.

Standard and Pro share the same features. The only thing that changes is how you pay: per seat, or one flat fee for the whole team. Both come with a 14‑day free trial.

Unlimited

Pro

Every feature, every channel, one flat price.

Unlimited team members  Invite as many teammates as you need. No seat limits, no per-user fees on Pro.
Unlimited channels  A channel is an inbox tied to a customer-facing address, like support@, billing@, or your support bubble.
AI assistant  The AI drafts replies and auto-titles new tickets so you can triage faster.
Auto-summaries  The AI condenses long threads into a quick summary so you can catch up on a ticket in seconds.
Weekly and monthly recaps  AI-written summaries of what came in, what got resolved, and what hot topics emerged. Delivered to your inbox every week and month.
Workflow automation  Rules that fire when a ticket arrives or changes. Auto-assign, tag, change status, notify a channel, and more.
REST API and MCP  MCP (Model Context Protocol) lets AI assistants like Claude and ChatGPT read and act on your helpdesk through a secure connection.
Slack integration  Reply to tickets right from Slack. Conversations stay in sync with your There There inbox.
Knowledge base  Crawl your existing docs so the AI can answer customer questions with your own content, in your own voice.

$349/mo

Billed annually. Or $399/mo if you prefer to pay monthly.

Try it free for 14 days

Standard

Pay only for active employees.

Pay-per-user pricing  You pay $59 per active team member each month. Guests and clients are always free.
Up to 2 channels  A channel is an inbox tied to a customer-facing address, like support@, billing@, or your support bubble.
AI assistant  The AI drafts replies and auto-titles new tickets so you can triage faster.
Auto-summaries  The AI condenses long threads into a quick summary so you can catch up on a ticket in seconds.
Weekly and monthly recaps  AI-written summaries of what came in, what got resolved, and what hot topics emerged. Delivered to your inbox every week and month.
Workflow automation  Rules that fire when a ticket arrives or changes. Auto-assign, tag, change status, notify a channel, and more.
REST API and MCP  MCP (Model Context Protocol) lets AI assistants like Claude and ChatGPT read and act on your helpdesk through a secure connection.
Slack integration  Reply to tickets right from Slack. Conversations stay in sync with your There There inbox.
Knowledge base  Crawl your existing docs so the AI can answer customer questions with your own content, in your own voice.

$59 per user/mo

Try it free for 14 days

Free

Run a one-person inbox.

1 team member  The Free plan is for a single user. Upgrade to Standard or Pro to invite teammates.
Up to 2 channels  A channel is an inbox tied to a customer-facing address, like support@, billing@, or your support bubble.

No AI, workflows, Slack, knowledge base, API, support bubble, or email support on the Free plan.

$0/mo

Sign up free

Prices in USD, excluding VAT. Payments handled securely by Stripe.

What's inside

The same toolkit on Standard and Pro.

Standard and Pro ship with every feature below. Pricing is the only difference between them.

AI assistant

Drafts replies, summarises long threads, and auto-titles new tickets in real time. Included on every paid plan, with no usage caps or add-on fees.

Workflows

Rules that fire when a ticket arrives or changes. Auto-assign to a teammate, tag by topic, change status, notify a Slack channel, all without lifting a finger.

Knowledge base

Point us at your docs URL. We crawl it and feed the content to the AI so it answers customer questions in your voice, with citations.

REST API and MCP

Open a ticket from your app via the REST API. Or hook up Claude, ChatGPT, and other AI assistants through MCP so they can read and act on your helpdesk.

Recaps

Weekly and monthly AI digests of what came in, what got resolved, and what hot topics emerged. Delivered to your inbox so you stop digging for them.

Support bubble

A chat widget for your site. Visitors ask a question, the AI answers from your knowledge base, and unresolved chats land in the same inbox as your email tickets.

No tricks

Risk-free trial. No lock-in. No hidden fees.

14-day free trial
No credit card to start. Sign up, kick the tires, and decide once you have a real feel for it.
Cancel any time
No annual contract on Standard or monthly Pro. Switch plans and we prorate the difference automatically.
All-inclusive AI
AI replies, summaries, and recaps are baked into every paid plan. No usage caps, no extra add-ons.
You own your data
Export tickets and contacts whenever you want. We never train models on your conversations.

Frequently asked questions

Both plans include the full feature set. Standard is billed per active user (€49 each per month) with a 2-channel cap. Pro is a flat fee for the whole team with unlimited channels, removes the "Powered by There There" branding, and works out cheaper once your team passes around 7 active users.

Yes, you can upgrade or downgrade at any time from your workspace settings. Changes take effect immediately and we prorate the difference.

A channel is an inbox tied to a customer-facing destination, like support@yourcompany.com, billing@yourcompany.com, or your website's support bubble. Each channel has its own settings, workflows, team assignments, and AI behaviour, so you can run sales and support from the same workspace without mixing them up.

The AI drafts replies in your tone of voice using context from past tickets and your knowledge base, suggests one-line titles for new tickets, summarises long threads so you can catch up in seconds, and answers your questions about a ticket when you join the conversation late. It is included on every paid plan.

AI-written digests of what came in, what got resolved, which topics dominated the period, and where your team spent the most time. Delivered to your inbox every Monday and on the first of every month, so leadership and on-call don't have to dig through dashboards.

Workflows are rules that fire when a ticket arrives or changes. You can auto-assign to a teammate based on keywords or sender, tag by topic, change status when a customer replies, notify a Slack channel, and chain steps together. No code required.

MCP (Model Context Protocol) is an open standard that lets AI assistants like Claude or ChatGPT read and act on your helpdesk through a secure connection. Useful when you want to query tickets, draft replies, or pull reports from inside your favourite AI chat instead of opening There There.

Point There There at your docs URL and we crawl it on a schedule. The content feeds the AI so it answers customer questions in your voice, citing the right page. Your knowledge base also powers the support bubble's self-service answers so simple questions never reach a teammate.

Reply to tickets straight from Slack and have ticket events (new ticket, status change, mention) post to a channel of your choice. Conversations stay in sync both ways, so your team can stay in Slack and customers still get answers inside There There.

No. All AI features (chat assistant, auto-summaries, auto-titles, weekly and monthly recaps) are included in every paid plan at no extra cost. No usage caps, no surprise add-ons.

We accept all major credit cards including Visa, Mastercard, and American Express. European customers can also pay via SEPA, iDEAL, and Bancontact.

Yes, we offer a 10% discount for registered nonprofits. Contact us with proof of nonprofit status to apply.

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