Simple, flexible
pricing for all teams
Every plan starts with a 14-day, AI-enabled free trial.
No credit card required.
Pay per user
For small teams moving their support into one place.
- Per user, guests and clients always free
- Up to 2 channels
$59/user
Get billed per month, per user, no surprises.
No credit card required
Unlimited
One flat price, no matter how big your team gets.
- Unlimited users
- Unlimited channels
$349/mo
Billed annually, or $399/mo if you'd rather pay monthly.
No credit card required
Trials start on a single-user plan, all AI features included.
Prices in USD, excluding VAT. Payments handled securely by Stripe.
Included with every paid plan
Use your org’s knowledge & history to answer tickets.
Customizable chat widget, with AI answering using your knowledge
Use topics, tags, keywords to auto-file and auto-reply to tickets
See content of every ticket summarized for easy filtering
Weekly and monthly digests of what came in & what got resolved.
Create tickets from your app via API or connect your AI agent with MCP
Create a public knowledge base from previous answered tickets
Pull data from your own systems & platforms into every ticket.
Just need the basics?
Our free plan comes with 2 email channels, a single user and no AI features.
Includes a 14-day AI trial first.
We’re here to help
Frequently asked questions
Both plans include the full feature set. "Pay per user" is billed per active user (€49 each per month) with a two channel cap. "Unlimited" is a flat fee for the whole team with unlimited channels, removes the "Powered by There There" branding, and works out cheaper once your team passes around 7 active users.
Every signup starts a 14-day trial of Pay per user (Standard), with a single seat and all AI features included, no matter which plan you picked. Switch to Unlimited or downgrade to the free plan any time before the trial ends. No credit card required.
Yes, you can upgrade or downgrade at any time from your workspace settings. Changes take effect immediately and we prorate the difference.
A channel is an inbox tied to a customer-facing destination, like support@yourcompany.com, billing@yourcompany.com, or your website's support bubble. Each channel has its own settings, workflows, team assignments, and AI behaviour, so you can run sales and support from the same workspace without mixing them up.
The AI drafts replies in your tone of voice using context from past tickets and your knowledge base, suggests one-line titles for new tickets, summarises long threads so you can catch up in seconds, and answers your questions about a ticket when you join the conversation late. It is included on every paid plan.
AI-written digests of what came in, what got resolved, which topics dominated the period, and where your team spent the most time. Delivered to your inbox every Monday and on the first of every month, so leadership and on-call don't have to dig through dashboards.
Workflows are rules that fire when a ticket arrives or changes. You can auto-assign to a teammate based on keywords or sender, tag by topic, change status when a customer replies, notify a Slack channel, and chain steps together. No code required.
MCP (Model Context Protocol) is an open standard that lets AI assistants like Claude or ChatGPT read and act on your helpdesk through a secure connection. Useful when you want to query tickets, draft replies, or pull reports from inside your favourite AI chat instead of opening There There.
Point There There at your docs URL and we crawl it on a schedule. The content feeds the AI so it answers customer questions in your voice, citing the right page. Your knowledge base also powers the support bubble's self-service answers so simple questions never reach a teammate.
Reply to tickets straight from Slack and have ticket events (new ticket, status change, mention) post to a channel of your choice. Conversations stay in sync both ways, so your team can stay in Slack and customers still get answers inside There There.
No. All AI features (chat assistant, auto-summaries, auto-titles, weekly and monthly recaps) are included in every paid plan at no extra cost. No usage caps, no surprise add-ons.
We accept all major credit cards including Visa, Mastercard, and American Express. European customers can also pay via SEPA, iDEAL, and Bancontact.
Yes, we offer a 10% discount for registered nonprofits. Contact us with proof of nonprofit status to apply.
AI-assisted, human-led help desk solution
Let’s turn your knowledge into answers.
See if There There works right for your business or team with a free, fully functional 14-day trial.
No credit card required
