What's new in There There?

New

• Make the support bubble your own: hide the launcher, center it as a modal, and add custom welcome HTML and compose prompts.
• Added a Data Processing Agreement, adapted from Mailcoach.

Improvements

• The welcome logo is larger and automatically normalized, so brand marks always read clearly.
• You can paste images straight into the AI chat composer.

Fixes

• Stopped the support bubble flashing white after the first AI reply.
• Fixed corrupted AI greetings for contacts with accented names.

New

• "Waiting until" lets you snooze a ticket so it reopens automatically at the time you pick.
• Merge duplicate tickets into a single thread, with a one-click undo if you change your mind.
• A new "on no reply" workflow trigger sends service level reminders, with an optional business-hours clock.
• Give each channel its own email signature and "From" sender name.
• See email read receipts, powered by Postmark open tracking.

Improvements

• Redesigned the workflows list, grouped by trigger with drag-to-reorder and explanatory tooltips.
• API tokens now carry a purpose and a read-only or read-and-write permission. "Connected AIs" is now "Connected apps".
• The AI can set a color when it creates a tag, and now references tickets by their number.
• Ticket assignees are notified of private notes without needing an @mention.

Fixes

• Fixed the support bubble allowlist that could block the widget on every page.
• Fixed a crash when a delete-ticket workflow ran during inbound email processing.

New

• Registration is now open to everyone, no invite required.
• Outbound webhook notifications let you forward ticket events to your own systems.
• Added a sitemap and schema.org structured data so the marketing site is easier to find.

Improvements

• Hardened the site with a content security policy and HSTS.
• Added canonical tags and a clearer page title across the marketing pages.
• Interactive controls now show a pointer cursor.

Fixes

• Restored the missing rel="noopener noreferrer" on the footer link.

Improvements

• Tidied up the ticket row styling in the inbox.

Fixes

• Stopped the composer from sending a message twice on a quick double click.
• Fixed a retry button that could stay stuck on a failed message.
• Restored presence, so you can see who else is viewing a ticket.

New

• New signups now receive a short early-access survey, so we can shape There There around what teams actually need.

Improvements

• Added Flare logging so we spot and fix issues faster.

Fixes

• Fixed a janky animation in the FAQ section.

New

• Reworked how the AI reads context and drafts replies, so answers are more relevant out of the box.

Improvements

• Upgraded the platform to Laravel 13 for a faster, more secure base.