What is a help center?

A help center is a public knowledge base website built from the articles of a brain. Customers can browse categories, read articles, and search, without needing an account. The same articles that power your AI assistant answer questions on your public site, so you maintain your knowledge in one place.

Each help center publishes exactly one brain, and every brain can have one help center. A workspace can run multiple help centers, which is useful when you support several products.

A help center homepage with a search bar and article categories like Getting started, Working with errors, and Billing

Ready to publish one? See setting up a help center.

Choosing what gets published

Only articles marked as public appear on the help center. Articles marked internal stay available to your agents and the AI assistant, but never render on the public site. You can toggle this per article in the brain's articles tab.

Articles can be nested up to three levels deep by dragging them in the articles tab. Top level articles act as categories on the help center homepage, with their children listed underneath. When a public article sits under an internal parent, it is promoted to a higher level rather than hidden.

The articles tab of a brain showing articles nested under categories like Getting started and Working with errors

Search

The help center includes built-in search: inline suggestions appear while typing (navigable with the arrow keys), and a full search page lists all matches. Search only ever returns public articles.