Getting Started

Creating a Workspace

Signing up

To get started with There There, visit the registration page and create an account using your email address or sign in with Google. After verifying your email, you will be prompted to create your first workspace.

Creating your first workspace

A workspace is the top-level container for your helpdesk. All your channels, tickets, team members, and settings live within a workspace.

When creating a workspace, you will need to provide:

  • Workspace name: Choose a name that represents your company or team (e.g. "Acme Support"). This name will be visible to your team members.
  • Slug: A URL-friendly identifier is generated automatically from your workspace name. You can customize it if needed.

Your timezone will be detected automatically based on your location, but you can change it later in settings.

Initial setup

Once your workspace is created, There There will set up a few things for you automatically:

  • Default tags: A starter set of tags (Bug, Feature Request, Question, Urgent) is created so you can begin organizing tickets right away.
  • Mail server: A dedicated mail server is provisioned in the background, enabling email support for your workspace.

What to configure next

After creating your workspace, there are a few things you should do to get the most out of There There:

  1. Set up a channel: Create an email channel or support widget so customers can reach you. See Setting Up Channels for details.
  2. Invite your team: Add team members so you can collaborate on tickets. See Inviting Your Team.
  3. Configure AI features: If you want automatic ticket titles, summaries, or AI chat, add your OpenAI API key in the workspace AI settings.
  4. Set business hours: Define your team's working hours so customers know when to expect a response.