Email Channels

Overview

Email channels let your customers reach your support team by sending messages to a dedicated email address. Each email channel has its own address, color, and settings, making it easy to manage multiple support inboxes from one workspace.

Creating an email channel

Navigate to your workspace settings and select "Channels". Click the button to create a new channel and choose the Email type. You will need to provide:

• Name: An internal label (e.g. "Product Support", "Sales Inquiries").
• Email address: The address customers will use (e.g. help@yourcompany.com).
• Color: Pick a color to help you identify this channel at a glance in the ticket list.

After creation, There There will begin provisioning your sending domain in the background. You will then need to configure DNS records to verify ownership and enable delivery. See DNS Configuration for step-by-step instructions.

Email aliases

You can add additional email aliases to an existing channel. Aliases let you receive mail at multiple addresses (e.g. info@yourcompany.com and hello@yourcompany.com) while keeping all tickets in a single channel.

Channel settings

Each email channel has several configurable options:

• Signature: Set a default email signature that is appended to outgoing replies from this channel.
• Access control: Choose whether all workspace members can access the channel or restrict it to specific users.

Branding

Outgoing emails are sent from your channel's email address using your verified domain, so replies look professional and consistent. Adding a workspace logo in your workspace settings will include it in outgoing messages.

Deleting a channel

When you no longer need a channel, you can request its deletion from the channel settings. The channel and its associated Postmark resources will be cleaned up. Existing tickets will remain in your workspace for historical reference.