AI Chat
Ask There There
Every page in There There has an Ask There There button in the bottom bar. Clicking it starts a new AI conversation, which opens as a floating window and is pinned to the bottom bar as a pill. Each conversation gets its own pill, so you can keep several chats going at once, switch between them, minimize them, expand to full-screen, or close them when you are done.
The assistant is context-aware. When you start a chat from a ticket, it sees the full message thread and the contact's details. When you start one from a list view, it knows which view you are looking at. It always has access to your brain and can search tickets across the workspace, so the same assistant can help with both "draft a reply for this customer" and "how many open tickets are there?"
What the AI assistant can do
The assistant has access to a set of tools it can use during your conversation. You do not need to tell it which tool to use. Just describe what you need, and it will figure out the right approach.
Search your brain
When you have a brain configured with documentation sources, articles, or MCP connections, the assistant searches them automatically to find relevant answers. Ask a question like "how does our refund policy work?" and it will locate the most pertinent sections from your docs.
Search ticket history
The assistant can look through past tickets and their messages to find how similar issues were handled before. This is helpful for recurring problems, consistency across responses, or when onboarding new team members.
Look up contacts and tickets
Ask the assistant to find a specific contact by name or email, or look up other tickets in the current channel or across the workspace. This helps when you need context about a customer's history.
Draft and insert replies
Ask the assistant to draft a reply for the current ticket. The drafted text appears with action buttons that let you insert it into your reply composer, replace your current draft, or copy it to your clipboard. Edit the text as needed before sending.
Manage tickets
The assistant can take actions on tickets directly. You can ask it to change the ticket status, assign it to a team member, add or remove tags, and add internal notes. This means you can triage a ticket entirely through the chat panel without clicking through the UI.
MCP server tools
If your brain has MCP (Model Context Protocol) connections configured, the assistant can also call tools provided by those external services. For example, a connection to your error tracking service could let the assistant look up recent errors related to the customer's issue. See MCP Connections for details.
Skills
Skills are reusable prompts that members can trigger with one click. Inside a chat window, click the Skills button to pick one and the assistant will run it with the full context of the current ticket or view.
For example, you might set up skills like "Summarize this ticket", "Draft a reply using our docs", or "Check for similar past tickets." Skills are configured by workspace owners and admins in Settings > Workspace > Skills. You can create as many as you need and reorder them by dragging.
Tips for better results
Be specific with your questions. Instead of "help me reply," try "draft a reply explaining how to reset their password based on our documentation."
Reference the conversation. The assistant already sees the full message thread, so you can say things like "summarize what the customer is asking" or "what was the last thing we told them?"
Use it for research before drafting. Ask the assistant to search your docs or past tickets for relevant information, then ask it to draft a reply using what it found.
Iterate on drafts. Ask the assistant to adjust tone, shorten the response, or add more detail. The conversation history is preserved, so follow-up requests build on previous answers.
Use skills for frequent tasks. If your team regularly does the same thing (like summarizing tickets or searching for known issues), set up a skill so it takes one click instead of typing the same prompt every time.