Team Collaboration
Work together, in real time.
See who's online, who's viewing a ticket, and who's typing. Internal notes, @mentions, and team management keep everyone aligned.
Always in sync
Real-time typing and presence.
See which team members are online and which tickets they're viewing. When someone starts typing a reply, everyone else on the ticket sees it immediately. No more duplicate responses, no more stepping on each other's toes.
MP
Payment processing error
Michael Porter · michael@techstartup.io
urgent
billing
Currently viewing
LR
typing
JD
SK
Hi Michael, I've looked into the payment error and it appears to be related to...
LR
Lisa is typing a reply...
Behind the scenes
Internal notes and @mentions.
Leave internal notes on any ticket, visible only to your team. Use @mentions to loop in specific team members. They'll get notified immediately, so context is never lost.
EW
Requesting a refund for order #7291
Emma W. · emma@designlab.co
billing
EW
Emma W.
2:15 PM
Hi, I'd like to request a refund for order #7291. The product arrived damaged and I've attached photos. Could you help me with this?
JD
James D.
internal note
2:18 PM
Checked the order history, eligible for full refund. @Lisa please process.
LR
Lisa R.
internal note
2:22 PM
Done, refund processed. Confirmation #RF-4821 sent to billing.
LR
Lisa R.
2:24 PM
Hi Emma! I'm sorry about the damaged product. I've processed a full refund for order #7291. You should see it back on your card within 3-5 business days. Let us know if there's anything else we can help with!
Organized teams
Roles, permissions, and saved views.
Manage your team with three role levels: owner, admin, and agent. Each team member can create saved views with custom filters to focus on what matters most to them. Quick replies let the whole team respond consistently.
Views
New view
My open tickets
12
Urgent & unassigned
3
Billing questions
8
VIP customers
2
Waiting for reply
15
Active filters
Status: Open
Tags: urgent
Assignee: None
Quick replies
Consistent replies, fast.
Build a library of reusable replies for common questions. The whole team can access them for consistent messaging. Variables personalize each response automatically.
Ready to try it yourself?
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