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Quick Replies

Overview

Quick replies are workspace-level templates your team can paste into ticket replies. Any member can create, update, or delete them.

List Quick Replies

GET /api/quick-replies

Example Response

{
    "data": [
        {
            "id": 1,
            "ulid": "01hx9f3k2a...",
            "name": "Greeting",
            "body": "Hi, thanks for reaching out."
        }
    ]
}

Show Quick Reply

GET /api/quick-replies/{quickReply}

Create Quick Reply

POST /api/quick-replies

Request Body

Field Type Required
name string Yes
body string Yes

Update Quick Reply

PUT /api/quick-replies/{quickReply}

Same body as create.

Delete Quick Reply

DELETE /api/quick-replies/{quickReply}