From FreshDesk

Overview

A dedicated FreshDesk importer that maps a FreshDesk export straight into There There is coming soon. It will carry over each ticket's original timestamps, status, conversation, agents, and attachments for you, with nothing sent to your customers.

In the meantime

You can already migrate from FreshDesk today using the general purpose import endpoint: export your tickets from FreshDesk, map each one to the import payload, and post them. See From any helpdesk using our API.

If you would like early access to the FreshDesk importer, let us know.